Returns & Refunds
Can I return my purchased item?
Most products purchased from EziFit can be returned, provided they meet the conditions outlined below.
Products that are custom made or fabricated to order and are not normally held in stock cannot be returned for change of mind.
For eligible returns, a 15% return fee applies where the refund is returned to your original payment method. Alternatively, you can choose to receive store credit for 100% of the original purchase price.
Returned products must be unused and in their original condition and packaging. Products that have been opened, test fitted, installed or damaged, or have missing or damaged packaging or contents, cannot be accepted for return.
Original shipping costs are non-refundable.
Transaction Fees
Due to transaction costs associated with some payment methods, cancelled orders paid using Afterpay or Zip Money will incur a 6% processing fee.
If you choose to swap your order for another EziFit product instead, no cancellation fee will apply.
Where applicable, the payment processing fee is additional to the standard return fee.
How do I return an item?
Please contact EziFit before returning any products. Once your return has been approved, we will provide you with an RMA (Return Merchandise Authorisation) number. Please use this number as your reference in any further communication regarding the return.
Once an RMA number has been issued, you are responsible for returning the product to EziFit. We recommend using a courier or postal service that provides tracking and appropriate insurance.
Products must be securely packaged to prevent damage during transport and returned in their original condition and packaging.
Clearly mark your RMA number on the package and send the return to:
EziFit
1/5 Hampden Park Road
Kelso NSW 2795
When will I receive my refund?
Once we receive your returned item, we aim to inspect and process the return within 48 hours.
We will then advise you whether the return has been approved. Once approved, your refund or store credit will be processed using your selected refund method.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
